Why is my Cisco Jabber not working?

An end user reports that logging in to Cisco Jabber does not work: Ensure that the user account is not locked because of password policies in the LDAP server or Cisco Unified Communications Manager. Check that the end user is using the correct server IP address or hostname.

Does Jabber work on Mac?

Additional instructions for downloading the latest version of Jabber: Close out the Jabber application to complete the installation. Jabber cannot be upgraded while the app is open and running. By default, if Jabber is running the upgrade will retry after the next time the computer reboots.

How do I reset Jabber on Mac?

Resetting Jabber v11. 0 and above for Mac

  1. Open Jabber without signing in (if Jabber is automatically set to sign in upon opening, simply sign out).
  2. Below the “Sign In” button, select “Reset Jabber”.
  3. You will get a message asking “Are you sure you want to reset Jabber”
  4. Select “Reset”.

How do I connect Jabber to my Mac?

  1. Download the Cisco Jabber Mac installer from here.
  2. Select Continue on the Welcome to the Cisco Jabber Installer window.
  3. Select Continue on the Software License Agreement window.
  4. Select Agree on the popup window.
  5. Select Install.
  6. Enter your Mac password.
  7. When it’s finished installing, select Close.

How do I get Cisco Jabber to work?

Set Up Using Simple Sign-In

  1. Open Cisco Jabber.
  2. Read the end user license agreement and terms of service, and then tap Accept.
  3. Review the In Cisco Jabber screens, and then tap Get Started Now.
  4. Enter your username and domain in the following format: usernam[email protected] .
  5. Tap Continue.
  6. If prompted, enter your password.

How do I clear my Cisco Jabber cache?

How To Clear Jabber Cache

  1. Exit Jabber.
  2. Open Windows Explorer and navigate to C:\Users\\AppData\Local\Cisco\Unified Communications\ (note, you may need to enable the option to view hidden items if you don’t see the folder (see below)
  3. Delete the “Jabber” folder in the above location.
  4. Restart Jabber.

Why is Jabber on my Mac?

Jabber refers to the chat feature on Apple’s Facetime, which allows you to communicate with other people who have a Facetime app.

How do I install Cisco Jabber?


  1. Download Cisco Jabber for Windows.
  2. Double-click the downloaded CiscoJabberSetup.
  3. Read the notices and disclaimers and then click Accept and Install.
  4. You may have to wait for Cisco Jabber to be installed.
  5. Click Yes to allow Jabber to install software on your computer.

What does resetting Cisco Jabber do?

Reset Cisco Jabber. You can reset Cisco Jabber when you want to change your account, clear your log files, clear your chat or call history, or troubleshoot Jabber issues.

What happens if I reset Cisco Jabber?

Reset Jabber This action will reset existing account settings and preferences from the Jabber client. This may be needed if a user is having issues signing on for the first time and needs to verify that Jabber is configured properly.

What is Jabber software?

Cisco Jabber™ allows you to find people, see if and how they are available, chat and collaborate using your preferred method. Jabber is a unified communications application that works on devices such as: Windows computers. Mac computers. iPhone and iPads.

Is Cisco Jabber being discontinued?

Businesses can now upgrade from Jabber to Webex thanks to the Webex Cloud. This hybrid solution means you can unlock all the Webex productivity tools for your team. Complete with a team messaging mode that delivers core to complex features, you can now migrate from Jabber to Webex.