How do I contact PALS?
How do I contact my nearest PALS? You can find your nearest PALS office on the NHS website. You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS.
What happens when you complain to PALS?
If we are not able to resolve your concerns informally with the staff caring for you or via PALS, you can make a formal complaint. Once made, your complaint will be acknowledged within three working days of receipt and we would then discuss with you how you would like us to proceed.
Is it worth complaining about the NHS?
If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.
What is Ward H5 Salford Royal?
Ward H5 is part of the Greater Manchester Neuroscience Department. It is made up of 22 spinal beds and 1 assessment bed (24hours). The ward caters for a variety of patients with lots of different spinal problems/ conditions.
What is PALS in hospitals?
The Patient Advice and Liaison Service (PALS) offers support, information and assistance to patients, relatives and visitors. If you have concerns about a current inpatient, please ask to speak to the ward manager or nurse in charge.
Do PALS offer compensation?
However, it’s important to note that PALS does not usually offer compensation, so it won’t be able to compensate you for any loss of earnings because of NHS negligence. They can, however, ensure it doesn’t happen to anybody else.
What can hospital PALS do?
What can PALS do:
- If you have a problem with a ward or clinic or member of staff, PALS can talk to them on your behalf to help find a possible resolution.
- Help with general enquiries about the hospital and its services.
Are PALS independent?
In some areas, PALS also provide complaint handling for hospitals. PALS services are therefore not always independent.
What are my rights as an NHS patient?
The NHS Constitution sets out the rights you have as a patient of NHS services. All healthcare staff should involve you in decisions and treat you with kindness, dignity and respect. You have the right to complain if things don’t go as you expect.
What is Ward M2 Salford Royal?
M2 is a 35 bedded acute general medical ward, patients that are admitted to us come with various conditions, ranging from exacerbation of COPD, and Community acquired pneumonia, cellulitis, infected ulcers, and falls, delirium, UTI’s, and palliative patient’s.
What is Ward L7 Salford Royal?
L7 is a 24 bedded acute medical ward based on the 4th floor of the Ladywell Building at Salford Royal. L7 specialises in a variety of medical conditions primarily diabetic and endocrine disorders.
What does Pals stand for in a hospital?
Patient Advice and Liaison Service (PALS) Our Patient Advice and Liaison Service (PALS) is a confidential service that provides help, advice and information for patients, families and carers. It covers Salford Royal Hospital, The Royal Oldham Hospital, Rochdale Infirmary and Fairfield General Hospital.
Where is Salford Royal Hospital located?
The main Salford Royal site is located next to the M602 (Junction 2), making it easily accessible from all parts of Greater Manchester and the North West. See the WalkIt website for details of pedestrian routes to the hospital.
What is the contact number for Salford Royal ward?
Salford Royal – Ward Contact Numbers. The main switchboard number for Salford Royal is 0161 789 7373. Department/Ward. Number. Location. Specialty. A&E Panda Reception. 0161 206 0600.
Does Salford Royal have a neurosurgery team?
Salford Royal has not yet replied. I am in total awe as to what the Neurosurgery Team at Salford Royal can achieve. My mum was diagnosed with a brain tumour in December 21, within 1 week she had see a Neurosurgeon and was admitted for surgery on 23 December 21 within 2 weeks of her diagnosis.