What are the types of BPO?

BPO is often divided into two main types of services: back office and front office. Back-office services include internal business processes, such as billing or purchasing. Front-office services pertain to the contracting company’s customers, such as marketing and tech support.

How can I pass my initial call center interview?

How to Prepare for a Call Center Interview: 6 Tips.

  1. Dress well. Make sure that you look presentable when you show up for the interview.
  2. Mind your behavior and body language.
  3. Polish your grammar and pronunciation.
  4. Learn how to perform well under stress.
  5. Study about the company and job you’re applying for.

What are the interview questions for technical support?

Top 25 Technical Support Interview Questions & Answers

  • Name some of the latest Computer Processors?
  • What does a ‘?
  • How will you cope up with a customer, who complains about a brand new printer and system, and yet failing to get a proper print copy?
  • How you keep yourself updated with the current technology?

What is Dragon test in BPO?

You’re asked to take a typing test and another special test, with this test you get a feel of what you’ll be doing everyday. You get two chances to take the test. After you’re done, wait for a manager for the interview.

What are the skills required for technical support engineer?

Key skills for IT support/helpdesk

  • In-depth knowledge of hardware and software.
  • Up-to-date knowledge of the latest IT and software trends.
  • Strong customer service ethos.
  • Ability to work well with people.
  • Strong communications skills.
  • Excellent organisational skills.

Is BPO and tech support same?

A technical support job is an employee on your staff, full time or part time. A BPO is an outsourced service where you don’t have an employee, rather a team of workers skilled in a specific area that are catering to your specific needs.

What is BPO KPO LPO?

Knowledge Process Outsourcing or KPO is a subset of BPO. KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. LPO or Legal Process Outsourcing is special type of KPO dealing with legal services.

What is a Tech Support Salary?

Hourly Wage for Technical Support Representative I Salary

Percentile Hourly Pay Rate Location
50th Percentile Technical Support Representative I Salary $18 US
75th Percentile Technical Support Representative I Salary $23 US
90th Percentile Technical Support Representative I Salary $27 US

What is BPO interview questions?

Top 10 BPO interview questions and answers

  • Tell us something about yourself.
  • What is BPO?
  • Why do you want to work at a BPO?
  • What is the difference between inbound and outbound calling?
  • Can you work night shifts?
  • Are you willing to relocate?
  • Why should we hire you?
  • What are your major strengths and weaknesses?

Which is better BPO or KPO?

While BPO refers to Business Processing Outsourcing, KPO is Knowledge Processing Outsourcing. Considered to be a subset of BPO, KPO services are more specialized and knowledge-based than BPO services. KPO processes involve knowledge related work that requires advanced analytical and technical skills.

Is technical support an IT job?

Similar job titles include Customer Support, Software Support, Desktop Support, Help Desk and IT Support Engineer. …

What skills are required for BPO jobs?

7 Important Skills Every Inbound Call Center Agent Should Have

  • Deep Knowledge of a Company’s Products or Services. To field dozens of phone calls a day means fielding dozens of topics as well.
  • Attention to Detail and Organization.
  • Clear and Effective Communication.
  • Adaptability.
  • Empathy.
  • Patience.
  • Positive Attitude.

What is call simulation test?

The call simulation is a way for the recruiter to check how you handle calls. To prepare you for the call simulation screening we need to prepare you so you never panic. When you know the elements in advance, you will be better prepared. Here are some rules that we follow during a call.

How can I introduce myself in BPO interview?

First introduce yourself by saying your name and where you reside. Then tell why you should be hired for this post and what qualities you have, from your past experiences, that should be good for this job. A one-minute introduction of yourself will do the job.

What is BPO salary?

Average BPO sector hourly pay ranges from approximately ₹ 70.00 per hour for Analyst to ₹ 75.84 per hour for New Graduate. The average BPO sector monthly salary ranges from approximately ₹ 10,000 per month for Human Resources Specialist to ₹ 45,000 per month for Technical Associate.

Is BPO job stressful?

The physical strains like sleep disorders, depression, odd working shifts, learning foreign accents, constantly handling abusive calls and high stress levels are making the BPO employees more prone to hypertension and heart attacks.

Which is better IT or BPO?

It depends on you, if you have professional degree in Computer Application and you are interested in coding & development then you should search a job in software development company. But if you don’t interested in software development then go for BPO. And your job value is better than BPO.

How do I prepare for an assessment test?

Assessment tips

  1. Prepare well. Make sure you get a good night’s sleep before the assessment, know where you have to be and what to expect.
  2. Know what an assessment entails. Make sure you know what components to expect and what you will be asked to do for each different components of the assessment.
  3. Practice IQ tests.

What does an IT support person do?

IT Technical Support is an IT professional who monitors and maintains the computer systems and networks of an organisation. IT Technical Support provide technical assistance and support to employees.

How can I become a BPO?

The Six Steps To Start A BPO Business

  1. Determine The Type Of BPO You Want. The first step in setting up a BPO company is identifying your business niche.
  2. Develop A New Business Plan.
  3. Do The Paperwork.
  4. Invest In The Necessary Equipment And Technology.
  5. Staff Your BPO Firm.
  6. Marketing Your Business And Getting Clients.

Is BPO job good or bad?

A job is only as good or bad as the person working on it. BPO jobs are a good way to upgrade your communication skill, computer operation skills and the likes. Taking a job in a BPO is a good way to gain experience and new skill sets that would definitely help you in the future.

What is BPO and KPO job?

BPO and KPO are two types of outsourcing that companies often employ, particularly when it comes to call center operations. While BPO call centers handle processes on behalf of a client, KPO call centers are involved in the handling of information, knowledge, or data on behalf of a client company.

What are technical skills for resume?

Technical skills are the abilities, knowledge, or expertise required to perform specific, job-related tasks. Technical skills are related to jobs in science, engineering, tech, manufacturing, or finance….Examples of Technical Skills

  • MS Office.
  • Email.
  • Google Drive.
  • Writing.
  • Spreadsheets.

What is the maximum salary in BPO?

The average TOP BPO salary ranges from approximately ₹ 1,20,000 per year for Customer Care Specialist to ₹ 8,00,000 per year for Team Leader. The average TOP BPO monthly salary ranges from approximately ₹ 20,000 per month for Quality Analyst to ₹ 31,307 per month for BPO Executive.

Is BPO job is good for future?

The salaries of BPO employees start from Rs 7,000 and Rs 20,000. The salary depends entirely on the complexity and shift requirements of the job offered. Nonetheless, the career growth is quite fast in this industry and within a few years’ time, it is possible to become a team lead or a group lead.

What is BPO best answer?

Answer : BPO or Business Process Outsourcing comprises of front-office customer services (like tech support) and back-office business functions (like billing). When a company plans to cost effectively carry out non-core work by an expert, they outsource it as a project to countries like India.

What is the role of technical support in BPO?

Technical support representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. Travel is not required for this job, as technical support representatives, also known as tech support representatives, work completely within the call center.

What are technical support skills?

Technical and Analytical

  • Ability to Learn New Software and Hardware.
  • Active Listening.
  • Adaptability.
  • Analysis of Technical Issues.
  • Application Support.
  • Assessing Customer Support Needs.
  • Attention to Detail.
  • Case Notes.